Customer Service Operator

About the Position

We are a medical services company catering to travelers. As a Customer Service Operator, you will serve as the primary contact for patients and clients, delivering attentive and effective support.

Key Responsibilities

• Schedule teleconsultations on our platform for patients requesting the service.
• Handle incoming phone calls from patients and clients.
• Respond to WhatsApp messages and emails promptly.
• Provide information regarding our services, availability, case status, and manage incidents or complaints.
• Redirect inquiries requiring medical evaluation to the medical team.

Requirements

• Residency in any Latin American country.
• Ability to work as an independent freelancer.
• Availability for 8-hour shifts in one of these Madrid time slots: 11:00 to 19:00 or 19:00 to 02:00.
• Willingness to work Monday to Sunday with a rotating schedule of five working days and two days off.
• Own a computer and headset with a microphone.
• Excellent communication, organizational skills, and client-focused attitude.
• Proficiency in English is not mandatory but highly valued.

Benefits

• Fully remote working environment.
• Comprehensive training prior to starting the role.
• Ongoing support from an experienced professional team throughout the learning process.
• Opportunity to gain customer service experience within the international healthcare sector.