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- सारांश
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नोकरीचे वर्णन
Role Overview
Join a leading supplier of high-end flooring and interior products as a Customer Service Specialist, supporting clients throughout Australia and New Zealand. This position is fully remote after an initial 2-3 week training period based in central Sydney. You will be pivotal in providing outstanding customer support, processing orders, and cultivating strong relationships with retailers.
Key Responsibilities
- Handle inbound phone and email inquiries from customers and retail partners professionally and efficiently.
- Accurately process customer orders and keep detailed records of transactions.
- Provide timely updates regarding stock availability, lead times, and delivery schedules.
- Assist customers with product information and basic troubleshooting related to premium interior items.
- Build and maintain strong, collaborative relationships with retailers and internal teams.
- Work closely with internal departments to ensure a smooth and seamless customer experience.
- Maintain detailed and accurate records of customer and order information.
- Deliver a courteous, professional, and solution-oriented service experience.
Candidate Profile
- Experience in customer service, contact centers, customer support, or order processing roles.
- Excellent communication skills and a professional telephone manner.
- Ability to handle multiple priorities with keen attention to detail.
- Proactive and solution-driven in problem-solving.
- Proficient in Microsoft Office applications.
- Experience with Dynamics 365 or similar ERP software is an advantage but not mandatory.
- Interest in interior design, furnishings, flooring, homewares, or building materials is desirable.
- Ability to quickly learn technical product details to assist customers confidently.
- Must have valid full Australian working rights.
Work Conditions and Benefits
- This is a nine-month temporary role with remote working after training.
- Training period of 2-3 weeks conducted onsite in central Sydney.
- Work hours are Monday to Friday from 8:30 am to 5:00 pm.
- Engage with supportive, collaborative teams across Australia and New Zealand.
- Comprehensive training on products and internal systems provided.
- Experience the premium interior and design product sector.