Customer Service Consultant

Role Overview

Join a leading supplier of high-end flooring and interior products as a Customer Service Specialist, supporting clients throughout Australia and New Zealand. This position is fully remote after an initial 2-3 week training period based in central Sydney. You will be pivotal in providing outstanding customer support, processing orders, and cultivating strong relationships with retailers.

Key Responsibilities

• Handle inbound phone and email inquiries from customers and retail partners professionally and efficiently.
• Accurately process customer orders and keep detailed records of transactions.
• Provide timely updates regarding stock availability, lead times, and delivery schedules.
• Assist customers with product information and basic troubleshooting related to premium interior items.
• Build and maintain strong, collaborative relationships with retailers and internal teams.
• Work closely with internal departments to ensure a smooth and seamless customer experience.
• Maintain detailed and accurate records of customer and order information.
• Deliver a courteous, professional, and solution-oriented service experience.

Candidate Profile

• Experience in customer service, contact centers, customer support, or order processing roles.
• Excellent communication skills and a professional telephone manner.
• Ability to handle multiple priorities with keen attention to detail.
• Proactive and solution-driven in problem-solving.
• Proficient in Microsoft Office applications.
• Experience with Dynamics 365 or similar ERP software is an advantage but not mandatory.
• Interest in interior design, furnishings, flooring, homewares, or building materials is desirable.
• Ability to quickly learn technical product details to assist customers confidently.
• Must have valid full Australian working rights.

Work Conditions and Benefits

• This is a nine-month temporary role with remote working after training.
• Training period of 2-3 weeks conducted onsite in central Sydney.
• Work hours are Monday to Friday from 8:30 am to 5:00 pm.
• Engage with supportive, collaborative teams across Australia and New Zealand.
• Comprehensive training on products and internal systems provided.
• Experience the premium interior and design product sector.