Customer Service Associate - Australia

Company Overview

WNS (Holdings) Limited is a global business process management company listed on the NYSE. The organization blends sector knowledge with technology and analytics to build digital-first transformation solutions for clients across 10 industries, including travel, insurance, banking and financial services, manufacturing, retail and consumer packaged goods, shipping and logistics, healthcare, and utilities.

The company offers a wide range of BPM services such as finance and accounting, procurement, customer interaction services, and human resources. These services are delivered through collaborative operating models designed to solve client-specific challenges. WNS works with more than 400 clients, supported by over 44,000 employees, and operates across 16 countries with 61 delivery centers worldwide.

Role Summary

This position is for a customer service associate handling voice-based insurance support. The role requires strong communication skills, attention to compliance, and the ability to meet business performance goals while following quality and security standards.

Key Responsibilities

• Handle customer interactions for an insurance voice process.
• Communicate clearly and professionally with customers.
• Use prior contact center or customer service experience as an advantage.
• Follow all applicable Australian regulatory requirements.
• Work toward the performance targets set by the business.
• Maintain service quality by following established standards and procedures and suggesting ways to improve them.
• Comply with company policies, internal processes, external regulations, and information security guidelines.

Qualifications

The role requires undergraduate-level education.

Additional Information

This is a day-shift role based onsite in North Sydney, New South Wales, Australia.