Collection Executive / Officer

Role Overview

The Collection Executive / Officer will engage with customers to recover overdue loan payments by making proactive outbound calls. The role involves negotiating payment plans, providing clear explanations of outstanding balances, and maintaining accurate records within the CRM system, all while adhering to RBI regulations and company policies.

Key Responsibilities

• Initiate outbound communications to customers with overdue loan accounts.
• Persistently follow up to ensure timely collection of outstanding amounts.
• Clarify details regarding outstanding balances, payment choices, and repayment timelines.
• Negotiate and establish payment arrangements following company protocols.
• Ensure customer interactions are meticulously recorded in the CRM platform.
• Address customer queries with professionalism and offer suitable solutions.
• Achieve set collection targets on a daily, weekly, and monthly basis.
• Maintain strict confidentiality regarding customer data.
• Comply with all RBI guidelines and internal company policies during the collection activities.

Eligibility Criteria

• Minimum educational qualification is 10th grade pass; graduates are preferred.
• Applications are open to both freshers and individuals with prior experience.
• Background in loan collection, recovery, telecalling, or customer service is advantageous.
• Proficiency in Hindi communication is essential; basic English skills are desirable.