एम

Call Quality Analyst

Meddirect Services

Hyderabad, Telangana, India · पूर्णवेळ

अर्ज करणारे पहिले व्हा

अनुभव: कोणतेही
पगार: INR 20,000 – INR 30,000 / month
रिक्त जागा: 1
पोस्ट केले: ५ तासांपूर्वी

कार्य मोड: कार्यालयात
सारांश: अर्ज करणे आवश्यक आहे

तुम्ही जिथे काम कराल

नोकरीचे वर्णन

Job Overview

We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.

कौशल्ये

गुणवत्ता हमी संघ समन्वय कामगिरी विश्लेषण Coaching and Feedback Audit Management Customer Interaction Monitoring Service quality evaluation