Business Analyst - Finance, Risk & Compliance Systems (FRCS)

Role Overview

The Business Analyst will play a key role in supporting the delivery and enhancement of StarHub's Finance, Risk & Compliance Systems (FRCS). This includes providing analysis and operational support for both StarHub's core functions and newly acquired businesses such as MRBB. The position emphasizes assisting acquired entities during their integration into StarHub and steady-state operations, while collaborating daily with StarHub's Finance and FRCS teams to ensure requirements and processes are thoroughly understood, documented, and aligned.

Key Responsibilities

• Assist with business analysis for FRCS projects involving StarHub and acquired organisations like MRBB.
• Serve as the primary analysis contact for acquired entities, helping clarify finance, risk, and compliance requirements in line with StarHub's policies.
• Document business and functional needs relating to day-to-day operations, post-acquisition activities, and stabilisation efforts.
• Facilitate understanding and harmonisation of processes between acquired companies and StarHub FRCS frameworks.
• Ensure effective communication among acquired entities, StarHub Finance teams, IS delivery groups, and vendors through precise documentation.
• Gather and record requirements, issues, and gaps in FRCS systems for acquired entities.
• Map current processes in acquired entities and benchmark against StarHub's targeted processes with guidance from Functional Leads.
• Document change requests, system enhancements, and requirements for ongoing business needs within StarHub Finance and FRCS teams.
• Translate inputs from finance users and leads into well-defined user stories, acceptance criteria, and requirements.
• Support User Acceptance Testing by preparing tests, coordinating efforts, and tracking defects for both StarHub and acquired businesses.
• Document system and process impacts during post-acquisition changes for acquired organisations.
• Collaborate with IS delivery teams and vendors to clarify requirements and resolve any issues effectively.
• Maintain and govern analysis documentation according to FRCS standards.

Impact Areas

• Ensure smooth daily FRCS operations for acquired entities via clear requirements and process clarity.
• Enhance alignment of finance processes between acquired companies and StarHub standards.
• Minimise misunderstandings and reduce rework during system changes after acquisitions.
• Provide timely, accurate analysis to support StarHub Finance teams effectively.
• Prepare users across StarHub and acquired entities for upcoming changes to FRCS systems.

Candidate Profile

• 8 to 12 years of experience in HR operations, HR transformation, or roles related to People Systems.
• Demonstrated expertise in designing comprehensive HR processes throughout the employee lifecycle.
• Experience translating HR policies and business requirements into system-based process designs.
• Knowledgeable in enterprise HR platforms such as SAP SuccessFactors from a functional/business standpoint.
• Proven track record collaborating with HR, IS departments, and vendors within complex organisations.
• Preferred experience includes working in regulated sectors or large-scale enterprises.