Administration Officer

Role overview

Connect2Care is hiring an Administration Officer to join its client relations team in the Perth office at Rivervale. This is a full-time, on-site position focused on supporting stakeholders, handling client enquiries and intake, and helping therapy staff with the day-to-day administration needed to deliver services well.

The role blends practice administration with client relationship support in the NDIS space. The successful person will work alongside therapists and other team members to keep administrative processes running smoothly and support interactions with clients and key NDIS stakeholders. Connect2Care will provide training on NDIS-related work so the right candidate can build the knowledge needed to assist therapists and clients effectively.

Key responsibilities

• Support the client relations team with stakeholder coordination, client queries, and intake processes.
• Work closely with therapy staff to help maintain high-quality service delivery.
• Manage administrative tasks connected to practice operations and client relationship support.
• Assist therapists in handling relationships with key NDIS stakeholders.
• Apply NDIS knowledge, once trained, to provide appropriate support to clients and the wider team.

Requirements

• Administration experience is preferred.
• Ability to obtain or currently hold a Working with Children Check (WWCC or Blue Card).
• Ability to obtain or currently hold an NDIS Worker Screening Check.
• Proof of COVID-19 vaccination, or a valid exemption.
• Police Check, plus International Police Check if you have lived overseas.
• Strong computer literacy and hands-on experience with Microsoft Office 365.
• Clear communication and strong customer service ability.
• Well-organised, proactive, and comfortable adapting to changing priorities.
• A professional, positive team-oriented approach.
• Commitment to person-centred support.

Benefits

• Employee Assistance Program (EAP).
• Clear pathways for career growth.
• Provision of the necessary hardware and tools.
• Annual leave loading included.
• Opportunity to learn from and be supported by a large administration team and a multidisciplinary team.
• Possibility of relocating to many locations across Australia.
• Unlimited drinks and snacks at all offices.
• Discounted health insurance options.

Additional information

This role involves working with children, people with disability, older adults, and other vulnerable people. Connect2Care states a strong commitment to safety, including child safety, and has zero tolerance for abuse.

Application process

If you believe you are a suitable match for Connect2Care, you are invited to express interest through the company’s career opportunities page. A private and confidential discussion can also be arranged by contacting the Recruitment Team on 1800 950 288.