Vice President – Customer Operations

Company Overview

Our client is a large-scale, customer-focused services platform serving customers across Saudi Arabia. The business is actively working to strengthen how it delivers service and improves customer satisfaction.

Role Overview

The Vice President of Customer Operations will be responsible for leading customer operations, service delivery, and the performance of frontline teams. The position involves managing sizable service teams and the operational processes that support them. A major part of the job is to raise service efficiency, maintain high quality standards, and improve customer satisfaction outcomes. The role partners closely with digital, CX, and operations functions and also drives service transformation programs. This is an executive-level role with accountability for service results.

Candidate Profile

The organization is looking for a senior leader with substantial operations management experience in service-led environments. Direct exposure to customer operations at scale is important. Experience working in Saudi Arabia is strongly preferred. The ideal candidate should bring strong people leadership, disciplined operational execution, and a genuinely customer-first mindset.