Social Client Solutions Manager

Overview

Channel Factory specializes in advanced marketing solutions focused on contextual safety, suitability, and performance for brands and agencies advertising on YouTube and emerging channels. Our mission revolves around empowering top brands to connect meaningfully with their audiences in the right context, enhancing campaign effectiveness and relevance.

Role Summary

The Social Client Solutions Manager will take charge of managing and nurturing client relationships specifically for social media services across the DACH region (Munich, Hamburg, or Düsseldorf). This position centers on strategic account management, aiming to increase client retention, growth, and satisfaction by offering customized social media support and expert advice for an assigned client portfolio. Your role contrasts with the Social Solutions Manager by focusing predominantly on client portfolio management rather than product oversight and team training.

Key Responsibilities

• Oversee a designated portfolio of clients, driving their retention, business expansion, and overall satisfaction.
• Identify upselling, cross-selling, and contract renewal opportunities via routine performance analysis and strategic meetings.
• Collaborate with the Client Solutions Management team to implement growth strategies for clients.
• Develop, launch, and supervise social media campaigns aligned with client key performance indicators (KPIs).
• Track campaign progress and effectiveness, making proactive adjustments as necessary.
• Provide detailed post-campaign reports offering insights and actionable recommendations.
• Act as a trusted expert on social media trends, advertising formats, and best practices.
• Support clients in strategic planning to boost campaign impact and optimize platform utilization.
• Stay abreast of social media platform updates and brief clients on new beneficial opportunities.
• Address client inquiries promptly, leveraging deep platform and procedural knowledge to deliver effective solutions.
• Coordinate seamlessly with internal teams to facilitate client onboarding, transitions, and ongoing service support.
• Assist Senior Client Solutions Managers and broader team efforts as necessary.
• Participate in team training and knowledge sharing concerning social media platforms and advertising methodologies.
• Incorporate industry trends and campaign results to enhance client outcomes and refine internal procedures.

Candidate Profile

Applicants should possess between 2 to 5 years or more of relevant experience working in paid social media, social campaign management, or performance social roles within media, digital, or performance marketing agencies. Expertise with Meta advertising tools, client-facing campaign management, media buying, optimization, reporting, and strategic account support is essential.

Preferred Backgrounds Include:

• Media Agencies
• Digital Agencies
• Performance Agencies
• Marketing/Advertising Agencies
• Technology Publishers or Digital Media Enterprises

Compensation and Benefits

• Competitive base salary accompanied by a bonus scheme.
• Generous leave entitlement of 30 days annually.
• Opportunity to work remotely from any EMEA location with travel expenses funded per company policy.
• Brand new MacBook and iPhone provided for work purposes.
• Company-paid mobile phone contract.
• Seasonal company conferences in Summer and Winter across EMEA regions, promoting collaboration with global colleagues.
• Healthcare coverage for employees.
• Exposure to an international and rapidly expanding company offering global career advancement opportunities.