Social Client Solutions Manager

About Channel Factory

Channel Factory delivers intelligent marketing solutions focused on contextual safety, suitability, and performance for leading brands and agencies. Their platform enables marketers to automate and scale campaigns across YouTube and other emerging video channels, aiming to connect brands with the ideal audiences in safe and relevant contexts.

Role Summary

The Social Client Solutions Manager is responsible for overseeing and expanding client relationships related to social media services, particularly focusing on client retention, growth, and satisfaction. This role contrasts with the Social Solutions Manager by concentrating on strategic account management and direct social media support for a designated set of clients. You will act as a trusted advisor, providing expert guidance, daily account management, and strategic insights to maximize clients’ social media campaign performance.

Key Responsibilities

• Manage a client portfolio to ensure retention, enlargement, and customer satisfaction.
• Identify opportunities for upselling, cross-selling, and contract renewals through regular reviews and strategy discussions.
• Collaborate with the Client Solutions Management team to implement growth plans for clients.
• Design, initiate, and oversee social media campaigns that align with client goals.
• Track campaign progress and metrics, adjusting strategies proactively for optimization.
• Provide detailed post-campaign reports including insights and future recommendations.
• Offer expert advice on social media trends, ad formats, and marketing best practices.
• Aid clients in strategic planning to enhance campaign impact and platform utilization.
• Keep abreast of social media platform changes and share new opportunities with clients.
• Respond swiftly to client needs, offering solutions drawing on knowledge of platforms and procedures.
• Work closely with internal departments to guarantee smooth client onboarding and ongoing support.
• Assist senior managers and team projects as required.
• Participate in team knowledge sharing and training initiatives regarding social media and advertising formats.
• Leverage industry trends and past campaign learnings to boost client success and internal processes.

Candidate Profile

Applicants should possess between two to five years or more of experience in paid social, social campaign management, or performance social roles within media, digital, or performance marketing agencies. Hands-on experience with Meta’s advertising platforms, media buying, optimization, reporting, and providing strategic account support is essential.

Suitable Backgrounds

• Media agencies
• Digital agencies
• Performance agencies
• Marketing or advertising agencies
• Technology publishers or digital media companies

Benefits and Perks

• Competitive salary with bonus opportunities
• 30 days of annual leave
• Opportunities to work from any EMEA office with travel expenses covered as per policy
• Provision of a new MacBook and iPhone
• Company-paid phone contract
• Seasonal company-wide conferences across EMEA for networking and collaboration
• Healthcare coverage
• Employment in a growing international company with global career growth prospects