Scheduler

About the Role

We are seeking an organized and proactive Scheduler to be based onsite in Nairobi, Kenya. This full-time position plays a vital role in maintaining continuous service by managing staff schedules, adapting to urgent changes, and ensuring effective communication with clients and team members.

Schedule

• Monday to Wednesday: 1:00 PM – 9:30 PM
• Thursday & Friday: Off
• Saturday & Sunday: 3:00 PM – 2:00 AM

Core Responsibilities

• Allocate staff efficiently to cover all shifts
• Track schedules closely and apply real-time adjustments as necessary
• Handle call-outs, cancellations, and last-minute staffing changes promptly
• Communicate scheduling updates clearly and promptly
• Resolve conflicts and fill coverage gaps in schedules
• Maintain detailed and accurate scheduling documentation
• Respond to inquiries related to scheduling from staff and clients
• Support smooth daily operations by ensuring uninterrupted service coverage

Qualifications and Experience

• Experience in scheduling, workforce coordination, staffing, dispatch, customer support, or similar operational roles
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Familiarity with scheduling software, workforce management tools, CRM systems, or equivalent technology
• Proficiency in Microsoft Office, especially Excel and Outlook
• Background in healthcare, home care, patient scheduling, or service operations is advantageous

Additional Information and Benefits

• A monthly transportation allowance of KES 10,500 is provided for eligible employees working late shifts
• This is a stable full-time role with immediate hiring
• Opportunities for advancement within a dynamic organization are available