Resort Receptionist

Role Overview

As a Resort Receptionist based in Doha, Qatar, you will play a crucial role in managing guest interactions and administrative tasks within our esteemed Sheraton Hotels & Resorts. This full-time, on-site position involves efficient handling of database entries, reservation updates, and guest inquiries using computer systems and standard office equipment.

Key Responsibilities

• Accurately enter, update, and retrieve information from computer databases related to guest reservations and inquiries.
• Utilize office devices such as mail and fax machines to transmit information and manage correspondence.
• Prepare official communications including letters, memos, and documents employing word processing, spreadsheets, and other software.
• Manage incoming and outgoing mail by date stamping and distributing appropriately.
• Maintain organized filing systems for computer and paper records, ensuring efficient storage and retrieval of reports, documents, and business transactions.
• Employ point of sale systems and computer tools to locate and enter work-related data efficiently.
• Adhere strictly to company policies and procedures, uphold professional personal appearance, maintain confidentiality, and safeguard company assets.
• Greet and assist guests following company service standards, accommodate individuals with disabilities, and express genuine appreciation to guests.
• Communicate clearly and professionally in person and over telephone, demonstrating proper etiquette and accurate documentation.
• Foster positive teamwork by listening and responding to colleagues' concerns to help achieve shared objectives.
• Perform physical tasks including moving or handling objects weighing up to 10 pounds without assistance.
• Fulfill additional duties as assigned by supervisors to support operational needs.

About Sheraton Hotels & Resorts

Joining Sheraton means becoming part of a global network with over 400 communities worldwide, dedicated to creating welcoming and engaging guest experiences since 1937. Sheraton values diversity, inclusion, and equal opportunity, fostering a vibrant environment where all associates are celebrated and empowered.

Equal Opportunity Commitment

We are committed to a non-discriminatory workplace, ensuring all candidates and employees have equal access regardless of disability, veteran status, or other legally protected characteristics.