Quality Assurance Tester

Job Overview

We are seeking a dedicated Software Quality Assurance Specialist to rigorously test and validate multiple applications focusing on areas such as voice input/output technologies—including voice recognition and text-to-speech—interactive voice response systems, automatic call distribution, computer telephony integration, internet-based solutions, real-time data communication, and multi-system networking.

Key Responsibilities

• Conduct thorough testing and validation of voice technology-related applications.
• Evaluate interactive voice response and automatic call distribution systems for performance and accuracy.
• Test computer telephony integration and internet-based applications for functionality and reliability.
• Ensure real-time data communications and multi-system network solutions meet quality benchmarks.
• Contribute to the establishment and refinement of quality standards for all company products.

Requirements

• Experience and understanding of voice recognition and text-to-speech systems.
• Knowledge of interactive voice response (IVR) and automatic call distribution (ACD) technologies.
• Familiarity with computer telephony integration (CTI) and real-time data communication protocols.
• Ability to test and troubleshoot multisystem networking environments.
• Strong attention to detail and commitment to maintaining high quality standards.