Junior Mortgage Loan Processor Team Lead

About Tomo Mortgage

Tomo Mortgage is a fintech company dedicated to transforming the mortgage lending experience by removing excessive costs and complexity. The company leverages AI technology to provide homebuyers with faster, less stressful, and more affordable loans by eliminating inflated fees and rates. Supported by prominent venture capitalists, Tomo aims to become a leading digital mortgage provider.

Role Summary

The Junior Mortgage Loan Processor Team Lead is a hands-on leadership role based in New York, NY. Reporting to the Loan Processing Manager, this position involves supervising approximately 10 junior loan processors to ensure smooth loan file progression, high-quality standards, and team member growth. This role balances executing responsibilities while mentoring the team, especially in areas like appraisals, title, homeowners insurance, and employment verification. The work schedule is hybrid with office presence Monday to Wednesday and remote work on Thursday and Friday.

Responsibilities

• Lead and coach a team of about 10 junior loan processors by providing guidance, feedback, and workload management.
• Train new hires on company systems, mortgage workflows, and fundamental loan processing knowledge.
• Adjust assignments to meet service level agreements and maintain smooth pipeline flow.
• Conduct one-on-one meetings and assist in performance assessments for direct reports.
• Serve as the primary escalation contact for complex loan file issues and coordinate with management as necessary.
• Maintain full visibility of the loan pipeline to prevent delays and ensure continuous progress.
• Review team submissions for accuracy, adherence to compliance, and readiness for underwriting.
• Analyze error and delay trends, implementing corrective coaching or process improvements.
• Act as the team's expert on key third-party components: appraisals, title documents, homeowners insurance, and employment/income verification.
• Resolve complex issues regarding third-party documentation and understand their effects on eligibility and timing.
• Stay informed on regulatory and investor guidelines related to third-party paperwork.

Qualifications

• Between 3 to 5 years or more of comprehensive mortgage loan processing experience, familiar with end-to-end loan cycles.
• Extensive expertise in managing appraisal processes, title commitments and curatives, homeowners insurance requirements, and employment verification procedures.
• Passionate about teaching and developing others, thriving in a leadership and mentorship capacity.
• Exceptional organizational abilities with meticulous attention to detail and skill in juggling multiple priorities across the team.
• Effective and straightforward communication skills, comfortable giving constructive feedback and escalating challenges when necessary.
• Experience working with loan origination systems like Encompass or comparable platforms; adaptable to new technologies.
• Previous supervisory or team lead experience is advantageous but not mandatory for candidates ready to embrace leadership.

Impact and Career Growth

As the leader of the junior loan processing team, you will be critical in ensuring loans move efficiently and effectively through the pipeline, directly influencing customer satisfaction and business outcomes. This position offers high visibility and a clear advancement path into operations leadership roles.

Employee Benefits

• Equity participation through stock options shared among team members.
• Comprehensive medical, dental, and vision insurance plans covering employees and dependents, with some plans fully paid.
• Work-life balance supported by a generous paid time off policy.
• Paid parental leave to support employees welcoming new children.
• 401(k) retirement savings plan.

Compensation

The annual salary for this position ranges from $75,000 to $85,000.