IT Support Specialist

Job Description

Provide both onsite and remote technical assistance to company users concerning hardware, software, and network issues. Perform installation, configuration, and upkeep of IT equipment including PCs, laptops, printers, and scanners. Troubleshoot operating systems such as Windows, Linux, and macOS as well as support related applications. Set up and maintain fundamental networks like LAN, WAN, and WiFi. Assist users with email management, internal software, and other organizational tools. Keep detailed records of IT trouble tickets and ensure timely follow-up. Conduct regular inspections and routine maintenance of IT hardware. Collaborate with internal departments and external vendors to address and resolve technical challenges. Prepare activity reports and maintain documentation related to IT support. Candidates should be willing to travel across Indonesia for assignments when required.

Requirements

• Bachelor’s degree in Computer Science, Statistics, Mathematics, Information Systems, Engineering, or a similar discipline.
• At least 2 years of professional experience in an IT support role.
• Fundamental knowledge of IT infrastructure and operating systems.
• Proficient in troubleshooting Windows, Linux, and macOS environments.
• Understanding of TCP/IP, LAN, WAN, WiFi, and basic configuration of routers and switches.
• Experience providing remote IT support using AnyDesk, TeamViewer, RDP, or similar tools.
• Basic awareness of IT security principles including antivirus software, user permissions, and data backup procedures.
• Excellent communication skills with a customer service-oriented approach.
• Ability to work both independently and collaboratively within teams.
• Strong problem-solving aptitude and troubleshooting capabilities.

Additional Details

• Minimum qualification: Bachelor's degree or Diploma 4 (S1/D4).
• Minimum level of experience: Staff level with at least 2 years of experience.
• Age and GPA requirements are not specified.