ജോലി വിവരണം

Role Overview

We are seeking an enthusiastic and service-driven IT Support Officer / IT Help Desk Officer to join the IT function in Australia. This is a full-time, entry-level opportunity suited to junior professionals and recent graduates who enjoy solving technical issues, supporting users, and helping keep workplace technology running smoothly.

What You Will Do

Act as the first point of contact for technical issues involving hardware, software, networks, and systems.
Answer support requests through phone, email, chat, or ticketing tools and work through issues to resolution.
Set up, install, configure, and maintain desktops, laptops, printers, and other workplace devices.
Support application installs, updates, and basic system configuration tasks.
Handle account administration tasks such as user creation, password resets, and access control.
Track incoming support tickets and work to close them within the expected timeframes while keeping users informed.
Escalate more advanced incidents to senior IT staff or specialist teams when needed.
Keep detailed logs of incidents, fixes, and support actions for future reference.
Assist with routine maintenance, system upgrades, and technology rollouts.
Help maintain and improve IT support guides and knowledge base content.

What We’re Looking For

A diploma or bachelor’s degree in Information Technology, Computer Science, or a similar discipline.
Working knowledge of Windows environments, Microsoft 365, and common computer hardware.
Basic understanding of networking concepts such as TCP/IP, Wi-Fi, VPN, and internet access troubleshooting.
Exposure to help desk or ticketing platforms will be considered an advantage.
Good analytical thinking and the ability to diagnose problems effectively.
Strong communication skills and a customer-first approach.
Comfort working both independently and as part of a team.
Attention to detail and an openness to learning new tools and technologies.
Prior internship, customer service, or IT support exposure is helpful but not mandatory.
Fresh graduates are welcome to apply.

What’s on Offer

A supportive and cooperative workplace culture.
Training and mentoring to help you grow in the role.
Career development opportunities within IT support and infrastructure.
Hands-on exposure to enterprise systems, technologies, and day-to-day IT operations.
Practical experience dealing with real-world technical support situations.
A competitive salary and benefits package.
Ongoing learning and professional development support.

Additional Information

Employment type: Full-Time. Level: Entry-Level / Junior. Location: Australia.

IT Support Officer / IT Help Desk Officer