IT Support Officer / IT Help Desk Officer

Role Overview

We are seeking an enthusiastic and service-driven IT Support Officer / IT Help Desk Officer to join the IT function in Australia. This is a full-time, entry-level opportunity suited to junior professionals and recent graduates who enjoy solving technical issues, supporting users, and helping keep workplace technology running smoothly.

What You Will Do

• Act as the first point of contact for technical issues involving hardware, software, networks, and systems.
• Answer support requests through phone, email, chat, or ticketing tools and work through issues to resolution.
• Set up, install, configure, and maintain desktops, laptops, printers, and other workplace devices.
• Support application installs, updates, and basic system configuration tasks.
• Handle account administration tasks such as user creation, password resets, and access control.
• Track incoming support tickets and work to close them within the expected timeframes while keeping users informed.
• Escalate more advanced incidents to senior IT staff or specialist teams when needed.
• Keep detailed logs of incidents, fixes, and support actions for future reference.
• Assist with routine maintenance, system upgrades, and technology rollouts.
• Help maintain and improve IT support guides and knowledge base content.

What We’re Looking For

• A diploma or bachelor’s degree in Information Technology, Computer Science, or a similar discipline.
• Working knowledge of Windows environments, Microsoft 365, and common computer hardware.
• Basic understanding of networking concepts such as TCP/IP, Wi-Fi, VPN, and internet access troubleshooting.
• Exposure to help desk or ticketing platforms will be considered an advantage.
• Good analytical thinking and the ability to diagnose problems effectively.
• Strong communication skills and a customer-first approach.
• Comfort working both independently and as part of a team.
• Attention to detail and an openness to learning new tools and technologies.
• Prior internship, customer service, or IT support exposure is helpful but not mandatory.
• Fresh graduates are welcome to apply.

What’s on Offer

• A supportive and cooperative workplace culture.
• Training and mentoring to help you grow in the role.
• Career development opportunities within IT support and infrastructure.
• Hands-on exposure to enterprise systems, technologies, and day-to-day IT operations.
• Practical experience dealing with real-world technical support situations.
• A competitive salary and benefits package.
• Ongoing learning and professional development support.

Additional Information

Employment type: Full-Time. Level: Entry-Level / Junior. Location: Australia.