IT Helpdesk Specialist (m/w/d)

About the Position

Geberit is a globally operating industrial company driven by passion and innovation. The role offers significant opportunities for shaping your work, access to advanced technologies, targeted professional development, and a collaborative atmosphere. Join our IT Service Center team located in Pfullendorf.

Main Responsibilities

• Manage IT hotline requests via telephone in both German and English, ensuring detailed documentation.
• Provide first-level support by handling incidents and service requests through phone, email, or ticket system.
• Troubleshoot hardware and software issues remotely or on-site, and install new hardware and software components.
• Assist employees in effectively utilizing applications in their daily work.
• Identify potential areas for improvement and actively participate in the ongoing enhancement of processes and IT environment.
• Execute small-scale projects related to the service desk such as evaluations, rollouts, and standardization initiatives.

Candidate Profile

• Completed vocational training as an IT specialist for system integration or comparable technical qualification with further education in the IT field.
• Strong service orientation and commitment to delivering excellent customer support.
• Fluent in German and English, both spoken and written.

Benefits

• Access to a staff canteen.
• Optimal onboarding and entry into the company.
• Various services and discounts available to employees.
• Corporate health management programs.
• Flexible working hour models.
• Opportunities for diverse training and international assignments.
• Attractive retirement and pension benefits.