ജോലി വിവരണം

Role overview

The Head of ECommerce Business Performance will own the end-to-end performance story across traffic, conversion, and sales. The role ensures every market and channel is viewed through a shared, forward-looking lens so the business can make better decisions and move faster. It is focused on enabling the organisation, improving accountability, and turning insights into action across the e-commerce function.

Forecasting and business modelling

Take full responsibility for weekly, monthly, and quarterly forecasts covering traffic, conversion, and revenue by market and channel.
Develop scenario models to assess business impacts such as weaker acquisition, improved site speed, or stock availability issues.
Bring together inputs from Marketing, CRM, DXDC, Business Planning, and Operations into one coherent operating model.
Spot risks or upside early and escalate them with practical recommendations.

Performance monitoring

Create and manage a single KPI framework across the full funnel from See to Find to Buy to Repeat.
Monitor performance across markets and channels, with emphasis on leading indicators rather than only final results.
Identify shifts or gaps early and convert them into clear business insights.
Work closely with Data and BI teams to keep dashboards, metrics, and definitions aligned, dependable, and usable.
Lead the performance narrative for weekly, monthly, and quarterly business reviews.

Action follow-through and cross-functional alignment

Make sure every insight results in defined actions, assigned owners, and agreed timelines.
Constructively challenge teams and push execution when required.
Track initiatives through to completion and measure the business impact they deliver.
Align stakeholders across Paid Marketing, CRM, Merch Planning, CRO, UI/UX, Product, and Operations.
Maintain one consistent source of truth across all business discussions and forums.

Governance and business cadence

Co-lead the weekly e-commerce performance meeting.
Prepare insight packs and action frameworks for monthly and quarterly business reviews.
Keep forums focused on root causes and decision-making instead of status reporting.
Track how initiatives contribute toward revenue and conversion goals.
Support alignment on major commercial moments and high-priority corrective actions.

Requirements

At least 8 years of experience in e-commerce, retail, retail analytics, or a closely related field.
Background working across functions in a fast-moving, multi-country digital business.
Strong track record in forecasting, modelling, business analysis, or digital performance optimisation.
Working knowledge of tools such as GA4, Looker, Power BI, SFCC, Amplitude, or similar platforms.
Solid understanding of e-commerce KPIs including traffic mix, bounce rate, conversion rate, funnel depth, AOV, CLTV, CAC, and MER.
Ability to organise information clearly, build models, and interpret data accurately.
Comfort with diplomatically challenging teams to drive better outcomes.
Strong commercial judgement with a structured and analytical approach.
Confident communicator who can influence without formal authority.
Action-oriented mindset with the ability to convert insights into execution.
High sense of ownership and accountability, with the ability to perform well in ambiguity.
Proactive and curious, with a desire to improve processes and results.

Additional information

This role is based in Singapore and is a full-time onsite position. No stipend or salary details were provided in the source information. No vacancy count, application deadline, or start date was specified.

Head of ECommerce Business Performance

നിങ്ങൾ എവിടെ ജോലി ചെയ്യും