Guest Service Center Agent

About Anantara Hotels & Resorts

Operating globally, Anantara Hotels & Resorts is a luxury hospitality brand inspired by Thai culture, emphasizing authentic and heartfelt guest experiences. The brand name, derived from Sanskrit meaning 'without end', reflects a commitment to freedom, flow, and harmony. Since its establishment in 2001 in Thailand, Anantara has grown to include locations in diverse and enchanting destinations worldwide, from serene beaches and islands to historic sites and lively cities. The company values a warm and generous approach to hospitality and offers opportunities for career growth.

Job Location

Qasr Al Sarab Desert Resort By Anantara, Abu Dhabi, United Arab Emirates

Key Responsibilities

• Proactively anticipate and address guest needs with attentive, courteous service reflecting Anantara's standards.
• Maintain comprehensive knowledge of hotel services, including room categories, rates, amenities, food and beverage outlets, spa and health club facilities, PBX systems, promotions, and other properties within the Anantara portfolio.
• Take ownership of guest service quality and ensure delivery consistently meets high standards.
• Address guest satisfaction issues promptly, ensuring timely follow-up and resolution.
• Innovate and offer alternative solutions that enhance the guest experience.
• Foster strong cooperative relationships with all hotel departments to ensure seamless service.
• Participate actively in hotel events, shift briefings, and ongoing training to enhance skills and professionalism.

Qualifications and Requirements

• Possess a college diploma in hotel management or a related discipline.
• Have prior experience working in Front Office or Guest Services roles.
• Experience in luxury hotel settings is mandatory.
• Demonstrate strong communication abilities in both written and spoken English.
• Familiarity with Front Office Systems is essential.

Additional Information

The role demands a dedication to delivering impeccable service and continuous engagement with professional development activities to maintain and elevate service quality.