Guest Service Center Agent
Abu Dhabi, United Arab Emirates · 정규직
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- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2일 전
- 작업 모드
- 사무실에서
- 교육
- College diploma in hotel management or related field
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Anantara Hotels & Resorts
Operating globally, Anantara Hotels & Resorts is a luxury hospitality brand inspired by Thai culture, emphasizing authentic and heartfelt guest experiences. The brand name, derived from Sanskrit meaning 'without end', reflects a commitment to freedom, flow, and harmony. Since its establishment in 2001 in Thailand, Anantara has grown to include locations in diverse and enchanting destinations worldwide, from serene beaches and islands to historic sites and lively cities. The company values a warm and generous approach to hospitality and offers opportunities for career growth.
Job Location
Qasr Al Sarab Desert Resort By Anantara, Abu Dhabi, United Arab Emirates
Key Responsibilities
- Proactively anticipate and address guest needs with attentive, courteous service reflecting Anantara's standards.
- Maintain comprehensive knowledge of hotel services, including room categories, rates, amenities, food and beverage outlets, spa and health club facilities, PBX systems, promotions, and other properties within the Anantara portfolio.
- Take ownership of guest service quality and ensure delivery consistently meets high standards.
- Address guest satisfaction issues promptly, ensuring timely follow-up and resolution.
- Innovate and offer alternative solutions that enhance the guest experience.
- Foster strong cooperative relationships with all hotel departments to ensure seamless service.
- Participate actively in hotel events, shift briefings, and ongoing training to enhance skills and professionalism.
Qualifications and Requirements
- Possess a college diploma in hotel management or a related discipline.
- Have prior experience working in Front Office or Guest Services roles.
- Experience in luxury hotel settings is mandatory.
- Demonstrate strong communication abilities in both written and spoken English.
- Familiarity with Front Office Systems is essential.
Additional Information
The role demands a dedication to delivering impeccable service and continuous engagement with professional development activities to maintain and elevate service quality.