Guest Service Agent

About the Role

At Accor, your first impression will set the tone for a guest's entire stay. Serving as a friendly and welcoming presence, you will ensure every visitor has a memorable and positive experience from arrival to departure.

Key Responsibilities

• Warmly greeting a diverse range of guests daily, making sure each encounter is unique and welcoming.
• Effortlessly managing guest check-in and check-out processes.
• Proactively addressing guest requests to enhance their experience promptly.
• Handling billing and account settlements at departure while maintaining excellent customer service.
• Creating memorable personal touches that make stays unforgettable.
• Promoting and upselling hotel amenities, including Atlas Restaurant, Clarke’s Bar, and eco-friendly water bottles.
• Working shifts from 7:00 AM to 3:30 PM and 3:00 PM to 11:30 PM.

About Accor

Accor is a global leader in innovative and responsible hospitality, operating over 5,600 hotels and 10,000 restaurants across more than 110 countries. Our diverse brands offer a variety of atmospheres, and we encourage our Heartists® to express their individuality while striving to redefine hospitality standards.

Benefits

• Access to special discount cards with worldwide savings at Accor properties.
• Opportunities for professional development through our learning academies.
• A broad spectrum of career advancement options within your hotel and internationally.
• Be part of the vibrant Rotorua tourism industry and represent it with pride.

Qualifications

• Demonstrated passion for exceptional customer service, making guests feel genuinely valued.
• Ability to remain composed, polite, and effective during busy or stressful moments in hospitality.
• Maintaining a clean and well-organized workspace to support efficiency.
• Excellent communication skills that are clear, respectful, assertive yet friendly.