GSA - Front Office

About Accor

Accor is more than a global leader in hospitality; it welcomes employees as they are, matching their personality with the right job and brand. The company fosters continuous growth and learning, ensuring work brings meaningful purpose. By joining Accor, employees can craft their own journey and help shape the future of hospitality.

Role Overview and Responsibilities

• Assist guests during check-in and checkout processes and handle cashier-related tasks.
• Review arrival lists and organize compendiums before guest arrivals, including entering information in the system when needed.
• Welcome guests on arrival, perform registration, and issue room keys following departmental protocols.
• Guarantee that members always receive their entitled benefits, and offer special recognition and attentive service to returning guests and VIPs; prepare and send welcome cards and amenities to rooms ahead of arrivals.
• Coordinate closely with other departments to fulfill guest requests and requirements.
• Update and maintain the system tracking repeat guest histories.
• Encourage use of inter-hotel sales and promote in-house services to optimize revenue.
• Be punctual for shifts while maintaining a clean and complete uniform at all times.
• Uphold excellent personal grooming and hygiene standards consistently.

Qualifications

A degree or diploma in Hotel Management or Hospitality is required for this position.