Front Office Assistant

Role overview

The Address Collective is looking for a Front Office Assistant in Dublin to support the front desk operation and deliver a professional welcome to guests. The role centres on greeting visitors, handling room allocation in line with standard procedures, and maintaining a smooth reception experience throughout the shift.

Key duties

• Report to work on time in the correct, clean, and well-presented uniform, following the company grooming standards.
• Keep personal appearance, hygiene, and all work areas clean, safe, and orderly.
• Follow the organisation’s Code of Conduct and comply with policies on fire safety, health and safety, hygiene, guest care, and security.
• Read and follow the Health and Safety Statement and Staff Handbook, carrying out duties as set out in them.
• Verify reception floats and ensure they are accurate.
• Welcome and register arriving guests using their names and following brand and procedure requirements.
• Handle check-in and check-out paperwork accurately and in line with standard operating procedures.
• Stay informed about room availability, room rates, hotel facilities, amenities, promotions, and selling procedures.
• Offer help with guest needs such as dinner bookings, porter assistance, directions, and other information where practical.
• Post guest charges correctly to room accounts and support management accounts monitoring.
• Answer the switchboard in a courteous manner and transfer calls appropriately when needed.
• Manage reservations, cancellations, and no-shows according to company policy, and respond to booking queries promptly and professionally.
• Keep messages for guests and staff accurate, including date, time, sender, recipient, and initials, and make sure they are passed on without delay.
• Deal with guest requests and concerns politely, logging or escalating issues to the Duty Manager when required.
• Carry out cash balancing at the end of each shift across telephone, lounge, restaurant, bar, and reception takings.
• Assign rooms thoughtfully, taking into account relevant guest preferences and requests.
• Check telephone charges from meeting rooms and ensure they are posted to the correct folios.
• Handle guest safe deposits, foreign exchange transactions, and all money securely.
• Conduct security checks during the day and report any concerns to management.
• Escalate maintenance issues immediately to management.
• Support in-house selling and identify opportunities to improve revenue wherever possible.
• Attend training sessions and team meetings as required and follow the guidance provided.
• Complete assigned checklist duties and carry out any reasonable task requested by management, senior staff, or a guest.

Working conditions

This is an onsite part-time position based in Dublin, County Dublin, Ireland.

Additional information

No salary or stipend has been specified for this role. Vacancies, start date, and application deadline have not been provided.