Document and Data Management Specialist SG

Role overview

This role supports day-to-day banking operations by handling document processing, data management, and controlled customer communications. The position is focused on accuracy, timely turnaround, and adherence to internal procedures in a regulated environment.

Key responsibilities

• Carry out regular business-as-usual tasks such as retrieving documents, preparing customer communications, handling PIN mailer requests, and updating systems so service delivery remains prompt and accurate.
• Manage requests from internal teams, law enforcement bodies, and legal firms by following approved procedures and service level commitments while maintaining compliance and consistency.
• Enter and verify data across assigned systems, performing control checks to protect data accuracy, integrity, and operational reliability.
• Track and resolve exceptions, including returned mail, replacement card requests, PIN reissues, and similar instructions, ensuring each case is closed within the expected process timelines.
• Gather operational information and help produce monthly reports, audit files, and performance measurements that support visibility and ongoing improvement.
• Validate samples and sort scanned records, and raise any mismatches to the Senior Specialist, Team Lead, or Head of Unit for action.
• Work with internal stakeholders and external service providers to keep document flow, archiving, and customer communication running smoothly.
• Maintain disciplined filing and documentation practices so records stay complete, audit-ready, and aligned with internal control standards.
• Contribute to ad-hoc work and team initiatives such as user acceptance testing, template changes, and rollout of process updates to support continuous improvement.

Requirements

• A Diploma or Bachelor’s degree in Business Administration, Operations Management, or a related discipline is expected.
• Experience in banking or financial services, especially in operations or support work, will be considered an advantage.
• Prior exposure to administrative work, data entry, customer service, or clerical duties is helpful and shows the ability to handle varied tasks.
• The candidate should be able to manage repetitive work carefully and consistently, with strong accuracy and attention to detail.
• Basic proficiency in Microsoft Office applications, particularly Excel and Word, is required for documentation and reporting.
• Comfort with large volumes of documents and routine processes is important.
• Ability to follow standard operating procedures and work within control frameworks is necessary.
• Good record-keeping habits and a structured approach to documentation are essential for completeness and audit readiness.
• The role calls for independent work style, strong error-checking, and attention to detail.
• Clear, professional communication is needed to understand instructions and support customer documentation tasks.
• Strong time management and prioritization skills are important to meet tight turnaround times and SLA requirements.
• A collaborative attitude and willingness to support the team during busy periods are valued.

Additional information

This is a full-time onsite role based in Singapore. No salary, bonus, or opening count was stated in the source. Internship details, start date, and application deadline were not provided.