Director of Operations & Workforce Management

About the Role

This senior leadership position is dedicated to creating and refining the operational framework that supports scalable and high-quality healthcare delivery across multiple states. The role sits at the nexus of strategic planning, data analytics, and day-to-day execution, focusing on workforce capacity, provider utilization, scheduling processes, and patient access enhancement. It entails close partnership with clinical, product, and executive teams to drive operational excellence through data-driven decision-making and process innovation.

Key Responsibilities

• Design and sustain workforce capacity frameworks covering clinical roles such as therapy, psychiatric consultation, coaching, and care coordination to match staff availability with patient requirements.
• Maintain precise and up-to-date workforce information including provider availability, schedules, credentialing details, caseload management, licenses, and geographic coverage within operational systems.
• Project staffing demands in line with enrollment growth, partner expansion, and service scaling, proactively addressing any resource shortages.
• Collaborate with provider operations to enhance recruitment pipelines, onboarding experience, and provider engagement strategies.
• Manage scheduling operations by optimizing workflows, waitlist handling, cancellation strategies, and monitoring utilization to maximize provider availability.
• Track critical operational metrics like service volume, productivity, referral conversions, access timelines, retention rates, and appointment trends.
• Create and maintain dashboards and reports that deliver actionable insights for leadership decision-making.
• Utilize data analysis to detect workflow bottlenecks and recommend strategies that improve both patient and provider experience.
• Work jointly with clinical, product, and growth teams to refine patient journeys regarding intake, matching, engagement, and continuity of care.
• Ensure revenue cycle synergy by aligning enrollment, billing, and operational workflows for efficiency.
• Lead projects including technology rollouts, automation drives, AI-powered enhancements, and process improvements.
• Develop and document operational playbooks and standardized procedures to promote consistency across teams.
• Act as a trusted strategic advisor by translating operational complexities into clear, scalable solutions for leadership.

Candidate Profile and Requirements

• Minimum of 5 years’ experience in healthcare operations management, clinical program leadership, or workforce planning in complex care settings.
• Expertise in creating workforce models, scheduling frameworks, and managing multi-site healthcare operations.
• Strong analytical skills with experience defining data needs, constructing reporting tools, interpreting results, and advising on operational improvements.
• Proven track record of managing cross-functional projects from initial strategy through execution.
• In-depth knowledge of healthcare compliance including provider credentialing, licensure, employment classifications, and billing processes.
• Ability to identify root causes of operational challenges and deliver practical, effective solutions within dynamic environments.
• Exceptional communication skills to clearly present operational analyses to clinical teams, executives, and diverse stakeholders.
• Familiarity with BI and visualization tools such as Sigma, Tableau, or Looker preferred.
• Experience with healthcare technology platforms, behavioral health services, payer integration, or clinical workflow software is advantageous.
• Background in high-growth startup environments with evolving processes is desirable.
• Highly motivated with strong ownership, curiosity, meticulous attention to detail, and balanced strategic and tactical capabilities.

Employee Benefits

• Competitive compensation ranging from $95,000 to $130,000 annually depending on qualifications and experience.
• Comprehensive medical, dental, and vision insurance plans.
• Participation in a 401(k) retirement plan.
• Generous paid time off policies.
• Fully remote work model with flexible location.
• Chance to positively impact the advancement of mental health access through innovative healthcare solutions.
• Influential leadership position with significant responsibility for operational strategy and scalability.
• Collaborative and interdisciplinary work culture involving healthcare, technology, and operations teams.
• Opportunity to design and implement scalable operational systems in a rapidly expanding organization.

Additional Information

This recruitment is managed by a partner organization responsible for application processes and progression. The partner utilizes AI-powered candidate matching to ensure fairness and efficiency in evaluation. Final hiring decisions rest with the company leadership. Applicants provide consent for processing personal data under applicable privacy laws. AI technologies may assist in screening but do not replace human judgment.