Customer Success Manager

Role overview

This is a customer success opportunity with an Australian fintech scale-up that is in a strong expansion phase. The business has heavily invested in its platform and engineering capabilities, and is now looking for a strategically minded, technically capable Customer Success Manager to lead onboarding for high-value customers and help them realise the platform’s full value.

The role offers direct exposure to founders and senior leaders, with a focus on fast execution, client outcomes, and practical impact rather than layered approvals.

Compensation: AUD 100,000 to 130,000 base salary plus superannuation, with on-target earnings of AUD 160,000 to 180,000 and uncapped upside.

What you will do

• Guide new customers through implementation and adoption until they fully understand the platform’s value.
• Act as the first point of strategic technical support for workflow issues, product queries, and operational troubleshooting.
• Act as a connector between customers and the R&D team by turning technical feedback, bugs, and feature ideas into clear action items.
• Work with clients to understand their business priorities and uncover sensible opportunities for expansion or upselling.
• Build strong customer advocacy and help turn satisfied users into public champions for webinars and industry events.

What makes this opportunity different

• You will be working on a product that is already delivering on customer expectations, so the role is less about firefighting and more about value creation.
• You will have room to improve processes, refine the onboarding journey, and test new ideas without unnecessary bureaucracy.
• You will work closely with founders and product leaders, with real influence over product direction and net revenue retention.

What the company is looking for

• A strong relationship builder who is comfortable understanding complex software in depth.
• At least 2 years of experience in a Customer Success Manager or Technical Account Manager role, ideally within SaaS or fintech.
• Someone who can manage multiple stakeholders, diagnose issues effectively, and take genuine satisfaction in helping clients succeed.

How to apply

Interested candidates should send their CV to jackson@techiumconsulting.com or shiv@techiumconsulting.com.