Customer Success Manager
Sydney, New South Wales, Australia · À temps plein
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- Expérience
- 2 ans et plus
- Salaire
- AUD 100,000 – AUD 130,000 / year
- Ouvertures
- 1
- Publié
- il y a 2 semaines
- Mode de travail
- Au bureau
- Admissibilité
- Applicants with at least 2 years of relevant customer success or technical account management experience in SaaS or fintech are a strong fit.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role overview
This is a customer success opportunity with an Australian fintech scale-up that is in a strong expansion phase. The business has heavily invested in its platform and engineering capabilities, and is now looking for a strategically minded, technically capable Customer Success Manager to lead onboarding for high-value customers and help them realise the platform’s full value.
The role offers direct exposure to founders and senior leaders, with a focus on fast execution, client outcomes, and practical impact rather than layered approvals.
Compensation: AUD 100,000 to 130,000 base salary plus superannuation, with on-target earnings of AUD 160,000 to 180,000 and uncapped upside.
What you will do
- Guide new customers through implementation and adoption until they fully understand the platform’s value.
- Act as the first point of strategic technical support for workflow issues, product queries, and operational troubleshooting.
- Act as a connector between customers and the R&D team by turning technical feedback, bugs, and feature ideas into clear action items.
- Work with clients to understand their business priorities and uncover sensible opportunities for expansion or upselling.
- Build strong customer advocacy and help turn satisfied users into public champions for webinars and industry events.
What makes this opportunity different
- You will be working on a product that is already delivering on customer expectations, so the role is less about firefighting and more about value creation.
- You will have room to improve processes, refine the onboarding journey, and test new ideas without unnecessary bureaucracy.
- You will work closely with founders and product leaders, with real influence over product direction and net revenue retention.
What the company is looking for
- A strong relationship builder who is comfortable understanding complex software in depth.
- At least 2 years of experience in a Customer Success Manager or Technical Account Manager role, ideally within SaaS or fintech.
- Someone who can manage multiple stakeholders, diagnose issues effectively, and take genuine satisfaction in helping clients succeed.
How to apply
Interested candidates should send their CV to jackson@techiumconsulting.com or shiv@techiumconsulting.com.