ജോലി വിവരണം

About the Role

peopleworth is hiring a Customer Success Manager / Student Success Manager to support learners throughout their professional education journey in a digital learning setting. The role is centered on helping students stay engaged, feel supported, and complete their programs successfully, from first onboarding through to graduation.

What You’ll Do

Serve as the main contact for learners from onboarding until they finish the course.
Run one-to-one and group support sessions across different time zones.
Help learners build study plans and stay on track with progress milestones.
Spot engagement or learning issues early and provide workable solutions.
Communicate clearly and promptly through email, chat, and video meetings.
Work closely with facilitators, mentors, and career coaches to support learner outcomes.
Track learner activity and performance using reporting and monitoring tools.
Gather learner feedback and turn insights into process improvements.
Support alumni and help maintain an active learner community after course completion.

What We’re Looking For

A bachelor’s degree or equivalent practical experience.
At least 3 years of experience in student support, customer success, or learner engagement in education or training settings.
Strong relationship-building and communication skills with varied learner groups.
Excellent organisation, administration, and attention to detail.
Experience leading online sessions or coaching learners is preferred.
Comfort working with digital learning platforms and virtual education environments.
A calm, empathetic, and proactive approach, with the ability to handle sensitive information professionally.
Strong ownership and accountability for learner results.

Benefits

100% remote role with flexible working arrangements.
A collaborative, people-first culture focused on performance and support.
The chance to contribute to meaningful learner outcomes in a growing digital education space.
Opportunities for professional development within a purpose-led employer group.

Recruitment Process

The hiring process is designed to be fair, transparent, and multi-step so both sides can assess fit.

Submit an application through the online form and answer a few short questions.
Applications are screened for alignment, and suitable candidates are added to the longlist.
Selected applicants complete a short video interview by answering 3 to 4 role-specific questions.
Shortlisted candidates take part in first-round interviews and, where needed, additional rounds.
Final candidates undergo reference checks and background verification.
Successful applicants receive a formal offer and contract documents.
After acceptance, candidates complete pre-boarding before joining the relevant employing organisation within the Employer Group.

Working Style

This position is fully remote and includes flexible working. Clear communication, respectful interaction, and timely feedback are expected throughout the process and in the role.

Customer Success Manager (Australia)