Customer Services Representative - District 6

Position Overview

Working under the Administrative Sergeant's supervision, the Customer Service Representative will perform a variety of clerical and public-facing tasks, including data entry, email correspondence, and liaising with the general public and law enforcement entities. The work will be conducted at 6831 Cypresswood Dr., Spring, TX 77379.

Key Duties and Responsibilities

• Respond to incoming phone calls, provide messages, and deliver information to the public.
• Manage incoming and outgoing emails efficiently.
• Sort, open, and distribute mail items.
• Enter and maintain accurate data records.
• Oversee office supply stock and order replenishments when necessary.
• Handle financial transactions, including cash management and preparing deposits in line with County Auditor accounting standards.
• Perform any other related tasks or assignments as directed by management.

Qualifications

• High School diploma or equivalent certification is required.
• At least one year of compensated experience performing clerical duties in an office setting.
• Successful completion of the HCSO Clerical Skills Test with a minimum overall score of 75%, including typing at a minimum speed of 35 words per minute with 85% accuracy.

Knowledge

• For internal applicants: Understanding of Harris County Sheriff’s Office functions, policies, and procedures.
• Familiarity with general office operations and practices.

Skills

• Strong written and verbal communication capabilities.
• Exceptional customer service and interpersonal skills.
• Proficiency with SUPERION/RMS, JWEB, Microsoft Office, and related software (internal applicants only for some systems).

Abilities

• Capable of working both collaboratively within a team and independently.
• Comfortable interacting and communicating effectively with the public.
• Committed to punctuality and maintaining excellent attendance.

Preferred Qualifications

• Experience with STARS Timekeeper software.
• Fluency in Spanish is advantageous.
• Knowledge of standard office software programs.

Additional Information

Applicants should note the sensitivity of information handled by this role, requiring thorough background checks and strict honesty during the recruitment process. The office environment is professional and accommodates standard office tools such as computers, phones, printers, and filing systems. Physical demands are minimal but include the ability to lift items up to 10 pounds as needed.

The position is grant-funded, typically working Monday through Friday from 8:00 am to 5:00 pm; hours may be subject to change depending on departmental needs. The assignment location is 6831 Cypresswood Dr., Spring, TX 77379.

Applications may close earlier than posted due to volume. Harris County is an Equal Opportunity Employer and encourages applications from all qualified candidates without discrimination.