ജോലി വിവരണം

About The Role

The Customer Support and Logistics Specialist will be integral to ensuring seamless daily operations and delivering exceptional service to clients globally. Collaborating directly with the founder, this role involves managing customer communications, supplier coordination, and supporting comprehensive order fulfillment. It requires a blend of customer service, logistics coordination, and administrative support skills, combined with strong organizational abilities, a commercial mindset, and meticulous attention to detail.

Responsibilities

Handle a large volume of customer email inquiries, focusing on questions and quotation requests.
Create and dispatch quotations, proforma invoices, sales and purchase orders, alongside order confirmations.
Work with suppliers to obtain pricing information and ensure timely, accurate responses.
Adhere to established workflows and processes to guarantee efficient order completion.
Communicate effectively with warehouse teams concerning bookings, deliveries, and logistics matters.
Provide professional and prompt customer service within a business-to-business context.
Update and maintain weekly spreadsheets and relevant operational documents.
Manage logistics processes directly related to customer requests and delivery, integrating these seamlessly with customer support activities.

Qualifications and Competencies

Minimum of 4 years’ experience in administrative, operational, or logistics support roles in a commercial setting, preferably in physical product sales.
Demonstrated expertise in B2B customer service procedures, including managing quotations, invoices, and order documentation.
Experience coordinating logistics or shipping operations.
Familiarity with ERP platforms and customer support/ticketing systems such as Freshdesk or Freshsales.
Strong commercial acumen and ability to prioritize and manage significant email traffic.
Excellent command of written and spoken English.
Proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
Self-motivated, capable of independently managing tasks with minimal supervision.
Committed to delivering responsive and professional customer service.
Adept at multitasking in a fast-paced environment.
Consistent in following standard procedures and documentation protocols.
Proactive in identifying challenges and suggesting practical solutions.
Reliable, communicative, open to feedback, and demonstrates positive energy and strong instruction-following abilities.
Bachelor’s degree in a business-related discipline is preferred.

Additional desirable skills include experience managing calendars and scheduling conflicts, handling invoices or financial documents, and basic knowledge of medical technology and product categories.
Familiarity with digital tools such as project management software (ClickUp, Notion), VPNs, collaboration platforms (Slack), AI tools (ChatGPT), cloud storage solutions (OneDrive, Dropbox), and shipping label services (SendCloud) is advantageous.
Some understanding of the Dutch language is a plus.
Immediate availability is preferred.

Benefits

Fully remote working arrangement.
13th Month Salary payment.
Healthcare coverage including HMO.
Comprehensive fringe benefits package.
Payment for Service Incentive Leave.
Paid holidays relevant to the Philippines.
Access to free learning and development programs.

Application Process

Recognizing the challenges involved in job seeking, this organization commits to a clear and respectful hiring process. The selection stages typically involve interviews with a recruiter, client partnership, a practical test, followed by a final interview to discuss the test outcomes and other details. Candidates will receive timely updates and constructive feedback throughout the process to ensure a supportive experience.

Customer Support and Logistics Specialist