Customer Service Executive

Role Overview

This position involves supporting customers by responding to questions and resolving issues in a professional, service-oriented manner. The role is based in Mumbai and requires strong communication, accuracy, and a customer-first mindset.

Work Shifts

• First shift: 6:00 AM to 3:00 PM
• Second shift: 1:00 PM to 10:00 PM

Key Responsibilities

• Address customer questions and concerns over phone calls and email.
• Use a solution-focused approach when handling customer issues.
• Keep the customer experience at the center of every interaction.

Required Skills and Knowledge

• Strong verbal and written communication skills in English and Hindi.
• Working knowledge of Excel.
• Good typing speed for efficient handling of queries and records.

Compensation

The role offers a monthly stipend/salary in the range of INR 20,000 to INR 25,000.