Collection Executive / Officer

About the Role

We are looking for a seasoned Collection Executive to oversee management of overdue accounts. This role involves leading a team specialized in debt recovery and ensuring adherence to relevant laws and regulations.

Key Duties

• Handle and prioritize collections for delinquent account portfolios.
• Guide, support, and evaluate a team of collection agents to meet performance objectives.
• Conduct negotiations with debtors, including handling intricate payment discussions.
• Maintain strict compliance with collection regulations such as the Fair Debt Collection Practices Act (FDCPA).
• Prepare reports detailing collection progress and recommend improvements.

Requirements

• Preferably a bachelor's degree holder.
• Minimum 1 year of experience in debt collection and recovery.
• Thorough understanding of collections laws and policies.
• Strong negotiation capabilities and proven leadership skills.
• Familiarity with collection management software.
• Highly detail-focused with excellent organizational abilities.
• Possession of DRA certification is an advantage.
• Proficiency in Gujarati language is mandatory.