Associate Customer Support Voice

About the Role

We invite motivated, clear-communicators with a customer-first approach to join our global voice support team based in Bangalore (Electronic City). As an Associate Customer Support Representative, you will manage inbound voice requests, deliver solutions for product and service inquiries, and utilize advanced cloud-based tools to ensure exemplary customer service.

Primary Responsibilities

• Respond to incoming calls with professionalism, courtesy, and a positive tone.
• Analyze customer concerns by gathering detailed information and providing timely, accurate answers.
• Use cloud customer management software to record contact details and log precise follow-up actions.
• Compose clear and helpful follow-up emails as needed, adhering to call handle-time standards.
• Escalate unresolved or complex matters through established internal channels according to policy.
• Maintain or exceed team benchmarks for productivity, quality, and responsiveness.
• Report repeated issues or trends and propose proactive improvements to leadership.

Candidate Profile

• Open to applicants who are undergraduates or graduates in any academic field.
• Suitable for freshers or candidates with up to 12 months of work experience; prior BPO/contact center experience is fully valued, other experience is considered at half value.
• Exceptional verbal and written English skills (meets CEFR C1 standard).
• Basic computer proficiency including MS Office applications and modern operating systems.
• Typing speed of at least 20 words per minute with a minimum accuracy of 80%.

Core Competencies

• Customer-oriented mindset with a strong sense of responsibility to ensure client satisfaction.
• Effective problem-solving skills, able to analyze situations methodically and devise appropriate solutions.
• Excellent interpersonal abilities, able to adapt communication to diffuse difficult situations and establish rapid rapport with diverse individuals.

Additional Information

• Perks include transportation provided both ways via company cabs.
• Selection steps include initial screening, typing proficiency test, language and assessment evaluation (SHL aligned with CEFR C1), an operations technical interview, followed by HR discussion and offer stage.