Associate, Client Success Team

About the Role

Join RBC's Client Success Team (CST) as an Associate, playing a crucial role in managing cross-product client onboarding within the APAC region. This position involves collaborating with multiple regional teams to ensure seamless client onboarding processes that span RBC locations globally.

Key Responsibilities

• Participate as a core member of the global Client Success Team focused on onboarding clients from APAC across all RBC sites.
• Coordinate client lifecycle projects involving KYC, AML, Legal, Operations, IT, Credit, Documentation, and Risk to create an efficient and positive client and Sales experience.
• Provide regular updates and reports on onboarding progress to business stakeholders, ensuring transparency and proactively escalating issues when necessary.
• Identify and address operational risks and control weaknesses to mitigate potential loss events within the business.
• Maintain and update desktop procedures in line with evolving processes, ensuring compliance with company policies, including Global client onboarding and KYC/AML protocols.
• Support additional business functions as directed, such as strategic or regulatory projects, policy documentation, and reporting.
• Seek continuous opportunities to improve and automate onboarding processes for enhanced efficiency.
• Utilize strong knowledge of derivative products and maintain effective client communications to manage relationships successfully.

Qualifications and Skills Required

• A university degree or equivalent qualification is mandatory.
• At least two years of experience in client onboarding or related operational roles is preferred.
• Knowledge of Capital Markets, including FX, Cash and Equity Derivatives, Fixed Income, Futures, Commodities, and Rates Derivatives.
• Proficiency in Microsoft Office, especially advanced Excel (macros, lookups) and PowerPoint skills.
• Experience or willingness to engage in change projects and an adaptable mindset.

Desirable Attributes

• Proactive, collaborative team player with excellent organizational and time management abilities capable of prioritizing rapidly in a dynamic environment.
• A strong commitment to accountability and ownership over the client onboarding experience.
• Capability to navigate complex organizational structures involving multiple stakeholders.
• Ability to perform well under stress with quick decision-making and clear communication within a fast-paced trading floor context.
• Attention to detail and creative problem-solving skills in a challenging, high-intensity environment.

Benefits and Culture

• Comprehensive Total Rewards Package including bonuses, flexible benefits, and competitive pay.
• Supportive leadership committed to your professional development through coaching and growth opportunities.
• Access to industry-leading professionals and the chance to make a meaningful impact.
• A dynamic, progressive, high-performing team environment.
• World-class financial services training programs.

Additional Information

Work Location: 8 Marina View, #26-01 Asia Square Tower 1, Singapore

Work Hours: 40 hours per week

Employment Type: Full-time, salaried position within the Capital Markets platform

Application Deadline: July 24, 2026 (applications accepted until 11:59 PM prior day)

Agency Notice: RBC Group does not accept unsolicited resumes from agencies and only pays fees under pre-arranged agreements. Please contact recruitment directly for clarification.

About RBC

RBC is committed to shared values such as Client First, Integrity, Collaboration, Respect, and Excellence. We foster an inclusive workplace that embraces diverse perspectives to ensure our sustained growth. Our culture supports employee well-being, development, and innovation to deliver value to clients and communities.