Trainee AR Caller - International Voice Process (Night Shift)

About AGS Health

AGS Health is a strategic partner in revenue cycle management, leveraging AI-powered technologies and personalized support to aid growth. Our global team of over 12,000 professionals serves upwards of 150 clients including health systems, physician groups, and academic medical centers across diverse care settings, billing systems, and specialties in the U.S.

Job Role and Responsibilities

• Handle and resolve assigned accounts receivable (AR) issues by analyzing data and conducting phone communications using available resources.
• Utilize all accessible tools and software to achieve solutions such as payments, corrected claims, appeals, patient transfers, or account adjustments.
• Report recurring issues like payment denials, claim errors, credentialing difficulties, and billing obstacles to your immediate manager.
• Adhere to set service level agreements (SLAs) for productivity and quality standards.
• Clearly document call outcomes and follow-up actions within the billing system.
• Follow established policies and procedures (P&P), keeping updated about any changes.
• Improve work performance based on feedback from supervisors and quality audits.

Qualifications and Eligibility

This position is open to fresh graduates from the years 2020 to 2025 holding degrees such as BBA, BA, B.Com, BCA, B.Sc (Physics, Chemistry, Computer Science, Mathematics). Candidates with diplomas or engineering degrees (B.E./B.Tech/ME/M.Tech) are not eligible.

Work Schedule and Location

The role requires working night shifts following US business hours, either from 5:30 PM to 2:30 AM or 7:00 PM to 4:00 AM. Flexibility to adapt to both shifts is needed. The workplace is located on the Chennai OMR corridor. The workdays are Monday through Saturday, with fixed weekends off on Sunday and Saturday.

Interview Process

• HR interview
• Online assessment covering grammar and aptitude
• Versant language proficiency test
• Operational or technical interview

Benefits and Incentives

• Fixed weekend offs on Saturdays and Sundays
• Provident Fund (PF), Employee State Insurance (ESI), and Gratuity benefits
• Health insurance coverage
• Performance-based bonuses
• Competitive salary package
• Complimentary transportation (two-way cab service within boundary limits)

Required Competencies

• Strong verbal and written communication skills
• Ability to comfortably work night shifts
• Good analytical and logical thinking abilities

Additional Information

Candidates interested are encouraged to share their updated resumes via WhatsApp at the contact number provided. For any queries, reach out to the HR representative Rajendiran at 9360226399.