Telecom Account Manager

About Infobip and Role Overview

Joining Infobip means becoming part of a truly global enterprise with over 75 offices across six continents, shaping communication technology used by more than 80% of the world's population. We pride ourselves on delivering the world's largest full-stack cloud communication platform with a culture rooted in curiosity, passion, and strong collaboration. Operating with an AI-first approach, we embed intelligent tools in our workflows to enhance efficiency and innovation.

If you're seeking purposeful work and professional growth in a supportive and dynamic environment, this role offers you the opportunity to contribute meaningfully.

Key Responsibilities

• Build and sustain trusted long-term relationships with key telecom operator accounts.
• Lead and manage commercial negotiations, including pricing and contract renewal discussions, to secure advantageous agreements.
• Act as the primary commercial liaison for telecom partners, handling communications, issue escalations, and service updates.
• Coordinate cross-departmentally with sales, marketing, technical support, and other teams to ensure successful service delivery and fulfillment of partner expectations.
• Conduct and present Quarterly Business Reviews that showcase delivered value and identify new growth prospects.
• Analyze telecom usage and performance metrics to recommend optimization strategies and aid business development efforts.
• Oversee billing queries and disputes, collaborating internally to ensure timely and effective resolution.
• Manage the onboarding and deployment processes for new services, ensuring seamless commercial and operational transitions.
• Keep abreast of industry trends and market pricing by working with Business Analysts to maintain competitive positioning.

Qualifications and Skills

• Bachelor’s or Master’s degree in Business, Management, or a related discipline.
• Demonstrated strengths in negotiation and relationship management with a strong commercial focus.
• Proficient data analysis skills and experience converting insights into actionable business strategies.
• Advanced knowledge of MS Office suite, especially Excel for data analysis and reporting purposes.
• Excellent English communication skills, both oral and written.
• Self-driven with the capability to work independently as well as collaboratively.
• Additional language skills beyond English are a plus.

Why Join Us

• Competitive remuneration with performance-based bonuses and regular reviews to reward your contributions and support career growth.
• Flexible work conditions combining remote work, flexible hours, and on-site collaboration to foster creativity anytime.
• Employee Stock Ownership Plan (ESOP) enabling you to share in the company's success.
• Supportive work-life balance with generous time off, special leave days, and a flexible hybrid model adaptable to local regulations.
• Opportunities for career progression through internal mobility, upskilling, and mentoring programs.
• Comprehensive professional development initiatives including onboarding, training, and continued learning.
• Global mobility options for interested candidates to experience diverse international career opportunities.

Diversity and Equal Opportunity

We embrace diversity in backgrounds, perspectives, and talents, and are devoted to fostering an inclusive environment. We welcome applicants regardless of race, gender, age, identity, or any other characteristic, ensuring a fair consideration for employment.