Account Manager

About Supy

Supy revolutionizes the restaurant sector through a data-centric inventory management platform. Our tool enables multi-branch restaurant chains to reduce expenses, minimize waste, and boost profitability using real-time analytics, insightful reports, and automation that saves time. We strive to enhance restaurant operations by blending advanced technology with excellent customer service.

Role Overview

The Account Manager will oversee commercial engagements with clients in Saudi Arabia from the post-handover stage through contract renewals and beyond, ensuring account health, uncovering growth prospects, and transforming satisfied customers into advocates.

Key Responsibilities

• Manage commercial relations for all Saudi accounts following handover, tracking account health through distinct health scores.
• Identify early risk signs in client relationships, especially soon after onboarding, and collaborate with Customer Success Managers to address concerns preemptively.
• Handle contract renewals and tier adjustments to align with client expansion.
• Address client escalations with poise, maintaining strong relationships despite challenges.
• Spot opportunities for growth including adding new outlets, business units, software modules, or franchising initiatives.
• Lead upselling processes from opportunity detection through closure.
• Support targets for Monthly Recurring Revenue growth alongside the Account Executive team.
• Partner with sales for expansion chances that penetrate new client segments within existing groups.
• Foster deep relationships with key client contacts to convert them into active promoters.
• Create a referral stream from current customers and collaborate with marketing for case study or testimonial development.
• Act as the client's advocate internally by relaying feedback, integration needs, and operational challenges to the product team.
• Keep detailed and current records within HubSpot, including notes from Quarterly Business Reviews, renewal schedules, and growth potential data.
• Contribute to weekly reports detailing client well-being and revenue changes.

Required Qualifications and Skills

• Minimum of two years in account management, client success, or commercial roles involving direct client engagement in SaaS or hospitality technology.
• Experience managing a client portfolio with a track record of revenue retention and increasing monthly recurring revenue within existing accounts.
• Proven ability to lead renewal and upselling negotiations beyond merely maintaining relationships.
• Strong commercial acumen with an understanding of account health metrics including churn and MRR.
• Excellent communication skills: articulate, straightforward, and confident.
• Proficient in CRM systems, specifically HubSpot or equivalent platforms.
• Self-motivated, resilient, and effective at upward communication within teams.

Preferred Attributes

• Experience working with multi-location hospitality clients through software or related sectors like foodservice.
• Knowledge of the hospitality market landscape in Saudi Arabia.
• Genuine enthusiasm for food technology and modernizing back-of-house processes digitally.
• Talented in relationship development with a capacity to convert satisfied users into passionate advocates.