Senior Commercial Account Executive - Indonesia Market

About the Role

Join Zendesk in our mission to empower exceptional customer service globally. We are seeking a seasoned Senior Account Executive with a strong background in B2B SaaS sales, particularly within customer experience sectors, to expand our commercial and mid-market presence in Indonesia. This individual will be responsible for independently cultivating a pipeline, acquiring new clients, and closing deals effectively, while nurturing existing relationships to enhance Zendesk's footprint.

Responsibilities

• Drive revenue growth by acquiring and expanding commercial customer accounts.
• Take initiative to source and develop new business opportunities and grow the sales pipeline.
• Build and maintain strong relationships to ensure customer satisfaction and retention.
• Identify opportunities to cross-sell and upsell additional products to current customers, maximizing account value.
• Utilize data insights and customer engagement history to guide prospecting and retention efforts, improving conversion and expansion outcomes.
• Effectively communicate Zendesk’s product value, aligning solutions with customers' business needs.
• Lead complex sales cycles using persuasive communication and value-based selling techniques.
• Consistently meet or exceed quarterly and annual revenue targets through accurate forecasting and pipeline management.
• Develop executive-level sponsorship and foster relationships with senior decision-makers and internal champions.
• Collaborate with internal teams to refine sales strategies and enhance execution.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum of 8 years’ experience selling B2B SaaS, preferably in customer experience domains, with a record of surpassing sales targets.
• Fluent in English and Bahasa Indonesia to effectively engage Indonesian-speaking customers.
• Proven ability to independently create and scale new business pipelines.
• Proficiency managing complex sales cycles and renewals that involve multi-month, value-based negotiation and proof of concept phases.
• Experience in cultivating and expanding customer relationships across multiple organizational levels.
• Strong presentation, negotiation, and deal-closing capabilities.
• Experience in engaging VP and C-level executives both face-to-face and via remote communication technologies.
• Entrepreneurial mindset combined with collaborative skills and commitment to continuous career development.
• Deep knowledge of industry trends and capacity to build key decision-maker relationships.
• Experience crafting and applying territory and account plans.
• Familiarity with sales platforms such as Salesforce and Clari.
• Willingness to travel as required.

Working Arrangement

This position offers a hybrid work schedule, combining time at our local office in Singapore with remote work flexibility. The on-site schedule will be defined by the hiring manager to promote connection, collaboration, and continuous learning.

Diversity, Equity, and Inclusion Statement

Zendesk fosters an inclusive workplace where all individuals are valued without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability status, veteran status, or other legally protected characteristics. We strive to provide reasonable accommodations for applicants with disabilities throughout the recruitment process.