Prisoner Custody Officer

Role Overview

We are seeking Prisoner Custody Officers (PCOs) to join the Prisoner Escort Custody Services (PECS) team at Chatham Magistrates Court located in ME4 4JZ. In this role, you will contribute critically to maintaining safety and security throughout the justice process. The position offers job stability and a structured salary progression starting at £24,596 for a 35-hour workweek, increasing to £25,555 from September 1st, 2026, with further annual increments up to £27,180 by year four.

The service operates 24 hours a day, six days a week covering early and late shifts. Flexibility is essential as shifts and finishing times can vary and sometimes require working beyond scheduled hours. Shift schedules are planned 12 weeks ahead to aid personal planning. Part-time options may be available but only for full days, not reduced daily hours.

Key Duties

• Accompanying detainees within court premises, including transferring them to courtrooms, cells, and facilities.
• Supervising detainees during court hearings to ensure safety and security.
• Handling sensitive situations with strict confidentiality.
• Providing welfare support to detainees, such as facilitating access to food, drink, and wellbeing checks.
• Monitoring detainee behavior and responding appropriately to incidents or risks.
• Carrying out security searches to maintain a safe environment.
• Maintaining accurate records and documentation.
• Collaborating effectively with court personnel and partner agencies to ensure smooth operations.

Candidate Requirements

Applicants from varied backgrounds are welcome, provided they are dedicated to making a positive impact. A paid 5½-week training program will equip new hires with necessary skills and ongoing support from experienced staff is provided. Prerequisites for this role include:

• Possession of a full UK driving license (B/B1) is preferred but not mandatory.
• Reasonable physical fitness to meet job demands.
• Strong verbal and written communication skills.
• Ability to remain composed and make informed decisions under pressure.
• Confidence in managing behaviors and employing conflict de-escalation techniques.
• Capacity to work cohesively within a team and adhere to operational procedures.
• Professional integrity, confidentiality, and respectful conduct.

Benefits and Perks

• Annual leave starting at 20 days, increasing to 25 after seven years, plus paid bank holidays (pro-rated).
• Pension plan with up to 6% contributions matched by the employer.
• Comprehensive training and development including structured induction, continuous learning opportunities, access to internal courses, mentoring, and advancement prospects.
• Health and wellbeing support such as an Employee Assistance Programme, partnerships with mental health charities, cash and dental health plans, wellbeing resources, and discounted gym memberships.
• Retail and leisure discounts across major outlets, entertainment venues, hospitality, and more.

Recruitment Process and Eligibility

• Online application including eligibility screening and assessments.
• Virtual assessment involving competency interview, roleplay, and written exercise.
• Verification of eligibility to work and vetting documentation.
• Job offer contingent on passing Ministry of Justice Enhanced Level 2 checks, DBS clearance, employment references, and health assessments.

This role is exempt from the Rehabilitation of Offenders Act 1974 and entails random drug and alcohol testing. It does not provide Skilled Worker visa sponsorship; applicants must hold the right to work in the UK with at least two years remaining on their visa and one year residency if applicable. All employees have safeguarding duties involving children and vulnerable adults, requiring mandatory training and policy adherence.

Company Overview

Serco is a global service provider with approximately 50,000 employees worldwide, committed to managing essential public services including defence, transport, justice, immigration, healthcare, and citizen services. The organisation values diversity and inclusion, offering access to multiple employee networks and supporting flexible working arrangements.

Additional Information

Applicants are encouraged to apply promptly as the closing date may be advanced if there is a high volume of applications. Reasonable adjustments are made for candidates with disabilities throughout recruitment and employment. The employer supports fair access to employment for those with unspent convictions under the ‘Ban the Box’ pledge, with some exceptions relating to security clearance requirements.