Prison Support - HMP Wayland

About the Role

Join His Majesty’s Prison and Probation Service (HMPPS) as an Operational Support Grade (OSG) at HMP Wayland. This is an extraordinary job where you will be integral to the daily operations of a busy prison. You'll be part of a dedicated team contributing to security, managing deliveries, supervising visitors, and monitoring communications and CCTV. The role is dynamic, blending desk-based tasks with physical activities like lifting, carrying, and escorting vehicles across the prison grounds.

Responsibilities

• Support the day-to-day running of HMP Wayland.
• Perform security checks and searches at the prison gate.
• Manage incoming and outgoing deliveries.
• Supervise visitor interactions.
• Monitor phone calls and CCTV feeds.
• Undertake physical tasks including lifting and carrying.
• Escort vehicles within the prison premises.
• Work a variety of shifts, including weekends and nights.

Requirements

• No formal qualifications are required.
• Must possess strong communication skills.
• Ability to remain calm under pressure is essential.
• Demonstrate good judgment and common sense.
• Must be a strong team player.
• Consideration for transport options to meet fixed shift start and end times is the applicant's responsibility.
• A driving licence and personal transport are beneficial but not mandatory unless specified.

Perks

• Comprehensive training provided.
• Opportunities for career progression and development.
• 25 days of annual leave upon appointment, increasing to 30 days after 10 years of service.
• 9 days of bank, public, and privilege holidays.
• Access to a paid Level 2 apprenticeship in customer service.
• Eligibility for the Civil Service pension scheme.
• Access to season ticket loans.
• Retail discounts.
• Employee Assistance Programme.
• Cycle to Work scheme.

Eligibility

This role is open to individuals who are good communicators, can remain calm under pressure, possess good judgment and common sense, and are effective team players. While no specific qualifications are needed, a proactive approach to managing personal transport for fixed shifts is important.

Education Required

No formal qualifications are required for this position.

Skills

• Communication
• Teamwork
• Problem-Solving
• Situational Awareness
• Calmness Under Pressure
• Attention to Detail
• Physical Fitness
• Adaptability
• Security Awareness
• Customer Service