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이자형

Operations Manager - Customer Service

Em Sol Co In

Gurugram, Haryana, India · 정규직

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경험
어느
샐러리
INR 900,000 – INR 1,400,000 / year
채용 공고
1
게시됨
2시간 전
작업 모드
사무실에서
교육
졸업생 누구나
적임
Any graduate can apply for this role.
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직무 설명

About the Company

Em Sol Co In is an international BPO company based in Gurugram, India, specializing in customer service operations.

Job Responsibilities

  • Analyze and manage Client Service Level Agreements (SLAs) to ensure compliance and performance.
  • Drive maximization of revenue generation through efficient operations.
  • Lead the selection, training, development, and performance management of direct reports and their teams.
  • Foster strong relationships with client partners to promote business growth and collaboration.
  • Provide leadership and guidance to team members, ensuring high performance standards.
  • Conduct regular one-on-one meetings with direct reports to assess and improve performance.
  • Oversee key operational areas including Anti-Money Laundering (AML), Suspicious Activity Reports (SAR), fraud detection, and transaction monitoring.

Additional Information

Interested candidates can contact via phone at 9716551077 or share their CV with mamta@emsol.co.in.

Eligibility

Applicants must be graduates in any discipline.

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