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Operations Manager - Customer Service
Gurugram, Haryana, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Cualquier
- Salario
- INR 900,000 – INR 1,400,000 / year
- Vacantes
- 1
- Al corriente
- Hace 2 horas
- Modo de trabajo
- En la oficina
- Educación
- Cualquier graduado
- Elegibilidad
- Any graduate can apply for this role.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Company
Em Sol Co In is an international BPO company based in Gurugram, India, specializing in customer service operations.
Job Responsibilities
- Analyze and manage Client Service Level Agreements (SLAs) to ensure compliance and performance.
- Drive maximization of revenue generation through efficient operations.
- Lead the selection, training, development, and performance management of direct reports and their teams.
- Foster strong relationships with client partners to promote business growth and collaboration.
- Provide leadership and guidance to team members, ensuring high performance standards.
- Conduct regular one-on-one meetings with direct reports to assess and improve performance.
- Oversee key operational areas including Anti-Money Laundering (AML), Suspicious Activity Reports (SAR), fraud detection, and transaction monitoring.
Additional Information
Interested candidates can contact via phone at 9716551077 or share their CV with mamta@emsol.co.in.
Eligibility
Applicants must be graduates in any discipline.