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About the Role

A well-established Credit Union based in Cork is looking to hire a Member Services Representative on a fixed-term contract lasting 12 months. This community-oriented financial institution offers a vibrant work environment with exposure to a variety of functions including member services, lending, and branch operations. The role requires occasional travel between branches and Saturday work.

What We Offer

Competitive salary package
Opportunity to be part of a respected, community-centric credit union
Comprehensive experience across multiple facets of branch services
Supportive workplace encouraging career growth
Chance to deepen experience in the credit union sector

Key Responsibilities

Deliver frontline services to members involving lodgements, withdrawals, and loan repayments
Manage cash transactions diligently, reconcile balances, and resolve any discrepancies
Assess and process loan applications within set lending authorization limits
Perform various administrative duties to ensure smooth daily branch operations
Maintain compliance with Anti-Money Laundering (AML), risk management, data privacy, and internal policies
Support overall branch functions and undertake other duties as assigned

Required Skills and Attributes

Exceptional customer service and interpersonal communication skills
Strong numerical aptitude with great attention to detail
Ability to engage professionally and empathetically with members
Effective organizational and administrative capabilities
Proficiency in information technology and confidence working with computer systems
Capacity to perform accurately under pressure
Self-driven with responsibility for task ownership and decision-making
Availability for Saturday work and willingness to travel between branches

Preferred Qualifications

Previous experience in credit unions, banking, or financial services
Background handling cash transactions in retail or financial settings
Relevant certifications such as QFA, CUA, APA, or progress towards these
Familiarity with the Progress Banking System is a plus

Member Service Representative

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