Medical Receptionist

About Us

Doctors and Co. is committed to improving community health through excellent medical services. Our goal is to offer high-quality, accessible healthcare solutions customized to patient needs. As a prominent Australian healthcare provider, we emphasize a compassionate approach, advanced treatments, and a patient-first philosophy. The Carnes Hill Doctors team shares a dedication to excellence and innovation in medicine.

Role Overview

We are looking for an organized and friendly Medical Receptionist to join our healthcare team at Carnes Hill Doctors. This front-desk position involves assisting patients and visitors by greeting them, managing check-ins, answering inquiries, collecting co-pays, handling paperwork, and scheduling appointments. You will also help maintain a tidy work environment and ensure the office is welcoming for patients.

Key Responsibilities

• Manage clinic opening and closing procedures.
• Professionally and courteously greet patients and callers.
• Schedule patient appointments.
• Maintain patient records with confidentiality and efficiency.
• Process patient payments accurately via cash, Eftpos, and direct billing.
• Handle invoicing for Medicare, Private Health Funds, TAC, and Workcover.
• Apply knowledge of the MBS schedule and correct billing practices.
• Interact courteously and helpfully with referring doctors, hospital staff, and pharmacists.
• Address patient inquiries.
• Manage internal emails.
• Cover staff absences due to leave or illness by filling in the roster.
• Keep the reception waiting area and consulting rooms tidy, including cleaning up spills.
• Ensure accurate storage and retrieval of patient and practice records through scanning, faxing, and filing.
• Uphold strict confidentiality of patient personal and financial information.
• Complete patient recalls.
• Support the daily operations of the medical centre.
• Provide exceptional customer service and demonstrate strong teamwork.

Selection Criteria

• Proven ability to collaborate effectively within a team.
• Experience using medical software such as BEST PRACTICE or MEDICAL DIRECTOR.
• Strong organizational and problem-solving capabilities.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills for interacting with internal and external stakeholders.
• Demonstrated dedication to providing high-quality patient service.
• Minimum of one year of experience as a Medical Receptionist in a medical practice.

Additional Requirements

• Current Police Check.
• Current Working with Children clearance.
• Current First Aid/CPR certificate.
• Immunisation Record.
• Driving Licence/Photo ID.

We are looking to fill this position as soon as possible. This is a casual role with remuneration negotiable based on experience.