- 경험
- 1~3세
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 재택근무
- 교육
- NITEC in an IT-related discipline
- 적임
- Applicants should have at least 1 to 3 years of relevant IT support or service desk experience, along with a minimum NITEC qualification in an IT-related discipline. Candidates with relevant certifications and familiarity with managed services, remote support, and user administration tools will be…
- 재개하다
- 신청 시 필수 사항
직무 설명
Role overview
ArkStack is hiring a Service Desk Engineer to deliver first-line technical assistance to clients. The position combines service desk and L1 support responsibilities, blending troubleshooting, customer-facing communication, and workflow coordination. You will partner with the Service Desk Manager and technical team to keep client issues moving toward quick and effective resolution.
What you will do
- Act as the initial point of contact for technical help across managed endpoints, infrastructure, and cloud-based services.
- Investigate simple IT problems and resolve them where possible, covering network access, hardware faults, and software setup issues.
- Manage service tickets carefully, making sure requests are recorded clearly and prioritised correctly.
- Pass unresolved or more complex cases to senior engineers, while keeping the client updated throughout the process.
- Support user administration tasks such as password resets and account unlocks.
- Provide remote desktop assistance across different devices and operating systems.
- Keep troubleshooting notes and internal knowledge resources current and useful.
- Work to resolve incidents within agreed service-level targets.
- Help improve support workflows and update documentation to make the service more efficient.
Experience and technical background
This role calls for prior service desk or IT support experience, along with hands-on exposure to resolving common technical issues. Experience in managed services settings, user account administration, and remote support tools is important.
Required knowledge
- Working understanding of network basics, including IP setup and general network troubleshooting.
- Comfort using Windows and macOS environments, plus endpoint management tools.
- Experience with Active Directory or similar identity and user-management systems.
- Familiarity with remote support platforms such as AnyDesk.
- Knowledge of Microsoft 365 and Google Workspace services.
Soft skills
- Clear spoken and written communication.
- Strong service mindset and focus on client experience.
- Good time management and the ability to prioritise competing tasks.
- Team-oriented approach and willingness to learn.
Qualifications
A minimum of NITEC in an IT-related field is required, reflecting foundational knowledge of IT systems and concepts. Relevant certifications such as ITIL, CompTIA A+, and Microsoft 365 Certified: Modern Desktop Administrator are also valued.