Hotel Room Attendant

About the Company

Kana Hotel Group aims to be recognized as a highly respected hotel brand known for strong service standards. The company focuses on creating a welcoming workplace and delivering excellent value and guest service.

The organization encourages people who are enthusiastic about hospitality and interested in building a long-term career. Many members of the leadership team have advanced from within, and team members are expected to help improve the workplace and the quality of service. In return, there are chances to learn, progress, and grow professionally.

Role Overview

The Hotel Room Attendant is responsible for cleaning guest rooms efficiently and thoroughly while maintaining high housekeeping standards in a fast-moving environment. The role requires attention to detail, customer service awareness, and the ability to work weekends and holidays.

Primary Responsibilities

Key duties include preparing housekeeping carts with the needed supplies, switching off room electricity as required, stripping beds in vacant rooms, and sending soiled linens to laundry before cleaning begins. The role also involves cleaning and organizing carts, ensuring containers are properly labeled, and completing room cleaning within 25 minutes.

Additional tasks include getting the executive housekeeper’s approval on assignment sheets, vacuuming and sweeping floors and carpets, dusting room furnishings and fixtures, cleaning bathrooms and removing used amenities, checking rooms for safety concerns and equipment issues, and inspecting linens for damage.

The attendant must report lost items, maintenance concerns, and unusual room conditions to a supervisor, set up rooms for arriving guests, handle special requests such as newspaper delivery or spill cleanup, keep storage areas neat, restock carts, transfer linens from housekeeping carts to laundry carts, and record room status on assignment sheets. Other assigned duties may also be required.

Benefits and Perks

The company offers medical, vision, and dental coverage, a 401(k) plan, immediate pay through earned wage access, vacation time, sick time, holiday pay, bonus opportunities, brand-specific employee discounts, long-term and short-term disability coverage, and life insurance.

Education and Experience

Prior housekeeping experience is required. Previous customer service experience is also expected. Strong attention to detail is important, and the candidate must be able to work on weekends and holidays when needed.

Equal Opportunity Statement

The employer provides equal employment opportunities and does not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all employment terms and conditions, including hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.