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Job overview

The hospital receptionist serves as the first point of contact for patients and visitors at the reception or patient services desk. This position focuses on creating a welcoming experience, coordinating appointments, handling administrative tasks, and supporting the overall flow of patients through the hospital.

Key responsibilities

Greet patients and visitors in a polite, professional way and assist them with general questions.
Record patient details, arrange appointments, and check information as per hospital guidelines.
Respond to phone calls, route queries to the correct department, and share basic information about hospital services.
Keep patient records accurate and complete the required administrative paperwork.
Follow hospital rules, confidentiality requirements, and service quality standards at all times.

Qualifications

A diploma or bachelor’s degree in Business Administration, Healthcare Administration, or a similar discipline.
0 to 3 years of experience in reception, customer support, patient services, or another administrative position.
Prior exposure to a hospital or healthcare setting is an advantage.
Good communication, organization, and customer service abilities.
Ability to speak both Arabic and English fluently.

Department

Reception / Patient Services

Reporting line

This role reports to the Reception Supervisor.

Hospital Receptionist

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