Hospital Receptionist

Job overview

The hospital receptionist serves as the first point of contact for patients and visitors at the reception or patient services desk. This position focuses on creating a welcoming experience, coordinating appointments, handling administrative tasks, and supporting the overall flow of patients through the hospital.

Key responsibilities

• Greet patients and visitors in a polite, professional way and assist them with general questions.
• Record patient details, arrange appointments, and check information as per hospital guidelines.
• Respond to phone calls, route queries to the correct department, and share basic information about hospital services.
• Keep patient records accurate and complete the required administrative paperwork.
• Follow hospital rules, confidentiality requirements, and service quality standards at all times.

Qualifications

• A diploma or bachelor’s degree in Business Administration, Healthcare Administration, or a similar discipline.
• 0 to 3 years of experience in reception, customer support, patient services, or another administrative position.
• Prior exposure to a hospital or healthcare setting is an advantage.
• Good communication, organization, and customer service abilities.
• Ability to speak both Arabic and English fluently.

Department

Reception / Patient Services

Reporting line

This role reports to the Reception Supervisor.